Our guarantee

If your companion will not eat it, or it turns out not to be right for them, tell us within 30 days and we will make it right.

That includes opened bags. These are supplements, and the only way to find out whether an animal will take one is to open it and try. We are not going to penalise you for that.

How to start a return

Email support@trueleaf.com with your order number and a line about what went wrong. We will reply with what to do next. In most cases you will not need to send anything back to us.

Refunds

Once your return is approved, the refund goes back to the original payment method. Card issuers usually take five to ten business days to post it, which is their timing rather than ours.

Original shipping charges are not refunded, unless the order arrived damaged or we sent the wrong thing.

Damaged, wrong or missing

If your order arrives damaged, incomplete, or is not what you ordered, email us a photo within 14 days of delivery. We will replace it or refund it. You will not need to send it back.

Subscriptions

You can skip a delivery, change how often it arrives, or cancel outright from your account at any time. There is no minimum and no phone call.

If a subscription order has already shipped, the 30 day guarantee above applies to it exactly as it would to any other order.

Bought from a shop rather than from us

If you bought Trueleaf from a pet shop or a veterinary clinic, please take it back to them, as their returns policy applies. Our store locator will confirm who stocks us near you.

Questions

Email support@trueleaf.com or call (778) 475-5323. A person will answer.