What shipping costs

Shipping is free on orders over $59.99, after any discounts have been applied. Below that, a discounted shipping rate is calculated in your cart so you can see it before you pay.

Where we ship

We ship across Canada and to the United States, using Canada Post. We do not ship anywhere else at the moment.

How long it takes

Orders are packed at our own plant in Vernon, British Columbia. Delivery times vary with distance and with Canada Post, and once a parcel leaves us its progress is in their hands rather than ours. We pack and hand over orders as quickly as we can.

Tracking your order

You will get a confirmation email as soon as your order is placed, and a second email with tracking once the parcel is on its way. If the second email has not turned up, check your spam folder before writing to us, because that is usually where it is.

Orders going to the United States

Prices are charged in the currency shown at checkout. We currently ship orders to the United States on a delivered duty paid basis, which means import duties are arranged by us at the point of shipping. This reflects our current shipping arrangements and may change without notice, for example if tariff rates or border requirements change.

Import duty is the only charge we arrange. Any other taxes, brokerage or handling fees charged by a carrier or by the destination authorities remain the recipient's responsibility. If a carrier contacts you about a payment, please email support@trueleaf.com before paying it so we can check what it relates to.

For destinations outside Canada and the United States, any duties, taxes or import charges are set by the destination country and are the recipient's responsibility.

If something goes wrong

If a parcel is late, arrives damaged, or appears to have gone astray, email support@trueleaf.com. We will chase it with the carrier and sort you out. See our refund policy for what happens next.

Questions

Email support@trueleaf.com or call (778) 475-5323.