Cancellation policy

What you are signing up for

Subscribe & save is an ongoing subscription. You choose how often your order arrives, and we send it on that schedule until you tell us to stop. Depending on the product, you can choose every 15, 30, 45, 60, 90 or 120 days. The subscription price shown on the product page applies to every order, not only the first.

No minimum, no lock-in

There is no minimum number of orders, no contract, and no cancellation fee. If it turns out not to suit you or your companion, you can stop after the first delivery.

When you are charged

Your first order is charged when you place it. After that, the payment method you saved is charged automatically on each delivery date you chose. Your next charge date is shown in your account, and you can change or cancel before it to avoid being charged.

Skipping, pausing and changing

You can manage everything yourself, from your account or from the link in your subscription emails. You can skip the next delivery, change how often it arrives, pause it, or update your payment details and shipping address. There is no fee for any of that.

Cancelling

Cancel from your account whenever you like. It takes effect right away, there is nothing to pay, and nobody will phone you to talk you out of it. If you would rather we did it for you, email support@trueleaf.com and we will.

Cancel before your next delivery date and that order will not be charged. If an order has already been charged or shipped, the 30 day guarantee in our refund policy applies to it exactly as it would to any other order.

If we change or end a subscription

If we discontinue a product or change what a subscription costs, we will email you before it affects your next order, so you can decide whether to carry on. We may also cancel a subscription if we cannot take payment, or if the account is being used in a way that breaks our terms of service.

Questions

Email support@trueleaf.com or call (778) 475-5323. A person will answer.